• Over 16+ years of experience in the Service industry, Technical Customer Support, IT based Consultancy and the ITES/BPO Industry.
• Very fluent in Operations, WFM, Transactional Quality and Employee Management.
• Key competencies include Research and Planning, Human Relations, Organizational Management, Leadership and Transactional Quality.
• Six Sigma: Green Belt Certified; completed project on Transactional Quality metrics.
• PMP Trained : PMP Trained through Mahindra Satyam
Specialties: Research and Planning, Human Relations, Organizational Management, Leadership and Transactional Quality.