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shared services business transformation outsourcing business process outsourcing public sector shared services bpo change management chazey partners transformation shared services model shared services case study hr shared services optimization sso higher education shared service shared servcies business case shared services launch public sector kpis business process shared services in higher education government shared services client relationship standardization customer relationship management robotic process automation hr transformation process improvement hr shared services customer satisfaction payroll public sector back office finance transformation performance management canada government public sector conference end to end process global shared services technology enablement shared services organization shard services model effective high education back office transformation customer services service level agreement global business servcies case study client interaction framework lean six sigma lean shared services best practices client engagement metrics management buy-in shared services optimization. shared services valu hybrid finance shared servcies crm framework best in class hr processes south africa africa attrition staff management bpo service provider bpo relationship corporate strategy organizational growth talent management shared services center process enhancement vendor managmnet payroll management recruitment process outsourcing business process management information technology lean manufacturing it service management public back office business services cfo business partnership cost reduction gbs multifunctional shared servcies value creation transaction processes finance process tax tax compliance statutory management location analysis shared servvices centre executive buy-in business tr crm services managemnet us government ucpath center university of california grant farrell shared service ceter city of houston omar redi payroll integration university of california san francisco ucsf back office operations financial reporting shared services transformation government higher education transformation implementation roadmap uk loughborough university outsource shared services implementation shared services design shared services migration plan ssc shared services feasibility study shared services governance rpa artifical intelligence process automation intelligent automation robotics rpa proof of concept rpa poc rpa pilot shared services assessment service delivery shared services for higher education customer service benefits scale size approaches performance metrics shared services latam best practices latam governance framework it transformation advisory business outsouring trends global business services continous improvement lift & shift captive shared services global delivery strategy scope expansion shared services stakeholder management role of finance finance as a service hro ca technologies hr outsourcing business services organization coca-cola hellenic emc’s shared services shared services organizations shared services inefficient root causes shared services failing technology compliance local regulations change key factors methodology global process ownership change managememt roadmap succesful outcomes efficient processes p2p purchase to pay prochure to pay financial services fiancen transformation procurement transformation hr best practicies