An IT Project and Service Management Professional with more than a decade of IT Experience and about seven years of Cross Functional Experience in Sales and Marketing. Subject matter expertise in IT Services Management (ITSM) and ITIL, ServiceNow, methods and processes, Hands-on experience in leading all stages of Project & Process Implementation efforts, including client discussions, requirement analysis and definition, project planning and execution. Lead and coordinate all phases of project-based efforts while managing, motivating, and guiding teams. ITIL V3 Foundation certified, ISO/IEC 20000 IT Service Management Certified and PMP Trained.