Personal Information
Organization / Workplace
Gurgaon, India India
Occupation
PRINCE 2 Practitioner
Industry
Technology / Software / Internet
About
•Requirement Gathering, Doing a Feasiblity study & creating BRD,High & Low Level Design Doc for Self service applications.
•Creating Speech and TTS Enabled IVR Application Development along with conventional DTMF application using VXML, JSP, Java and GRXML.
•Well versed with MPS Developer tool used for call flow development and integration with Web Services using JSB(Java Service Bridge).
•VUI designing for Selfservice Applications.
•Speech Recognition Grammar Development i.e. GRXML files.
•Website Development using ASP.
Having exposure on various IVR Platforms Namely
- Nortel MPS 1000
- AIR(Avaya Interactive Response)
- AVP(Avaya Voice Portal)
- Voice Genie, GVP (Genesys Vo
Contact Details
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