A customer focused individual with over 15 years of experience working in a fast pace office / call centre environment dealing with a diverse client base. Extensive knowledge of call centre metrics, operations from workforce management to programming and scripting both inbound and outbound capacity.
Specialities: Call Centre Management, Customer Relationship Management & Direct Marketing Campaign/Operations Management.
Administrator: Avaya & salesforce. com(SFDC).
Total experience of more than 14 years in banking & finance, rent a car, IT and telecom spread out in the areas of 鈥� Team Leadership, Team Building, Team Management, Coaching, Problem Solving, Operations Management, Process.
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