Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
New: Chief Customer Experience Officer, Verizon
Website
http://www.capitalonedigital.com
About
A Disney-bred creative, what gets me out of bed each day is leading the effort to build customer-obsessed businesses.
I'm bilingual: business+design.
Business: I've formed or led pioneering business teams at all stages of my career, and I've taken a turn as a consultant where I worked for/ learned from Silicon Valley growth strategy guru Regis McKenna.
Design: I led Innovation as we launched a powerfully human-centered new bank: Ally (still winning best online bank regularly). After joining to lead its direct bank business unit, I founded/led the Design function at Capital One, which grew to report parallel to the Tech and Marketing functions. In spring of 2017, I'm proud...
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