Designer of exceptional customer experiences, defeater of waste, defender of sustainable capitalism.
Creator of the Marketing Investment Model approach bridging driver based financial planning with marketing investment to ensure that marketing becomes a powerful profit driver, not an expense.
Fascinated by McLuhan. Listening to Dr. Michael Crow, Jim Kim, Jim Heskett, Jim Collins, John Kotter, and John Mackey. Admirer of Dr. Mark Moasser and Laura Holmes Haddad.
Cheerleader to a fantastic team at Kiosk.
Specialties: Customer Experience
Media:
- Branded Content (Mobile, Games, Online, Social, Film, TV, Magazines)
- Interactive Entertainment
- Event Creation & Production
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