Resume
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This document contains Sean Bonfoey's contact information, education history, employment history, technical skills, and extracurricular activities. Sean is currently pursuing a Bachelor's degree in Information Systems at University of Wisconsin Eau Claire and has worked in various customer service and technical support roles. He has experience assisting clients with technical issues, resolving conflicts, and providing exceptional customer service. Sean also participates in singing and bell ringing groups on campus.
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- 1. CurrentAddress Sean Bonfoey PermanentAddress 721.5 Niagara St. Bonfoesm@uwec.edu 5279 178th Street Eau Claire Wi. 54703 www.linkedin.com/in/seanbonfoey Chippewa Falls Wi. 54729 (715)-590-3923 Education  University of Wisconsin Eau Claire  Degree: Bachelor of Business Administration  Major: Information Systems September 2014 – present  Chippewa Falls Senior High School  High School Diploma June 2014 Employment History Recreational Soccer Referee University Recreation and Sport Facilities September 2014-May 2015  Resolve conflict between parties, through quick decision-making and problem solving  Prepare course material before games, by researching and reviewing the rules  Collaborate with other referees to ensure safety of the players, through communication Service desk representative Gordy’s June 2012- June 2015  Train new employees, using communication and leadership skills  Assist upset patrons to solve conflicts, demonstrating patience and positivity  Provide exceptional customer service, utilizing interpersonal expertise  Work as a member of a team to serve patrons in a timely manner  Act as manager, in the absence of front end manager LTS Help Desk Technician University of Wisconsin Eau Claire Learning and Technology Services January 2016-present  Assist clients with technical issues in a timely manor  Apply trouble shooting to phone calls, and emails from defeated clients  Account management for clients, alumni, emeriti, and staff Technical Skills  Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint  Operate office equipment, fax machine, copier machine, and adding machine  Experience with keeping inventory  Cherwell ticketing system  Enterprise level support  Windows 7, 8 , and 10  Mac support Activities and Involvement Singing Statesman 2014-present Bell Ringers Club 2014-present Club and High School soccer 2006-2014 Boy Scouts of America 2009-2013 Order of the Arrow (Honor Society of Boy Scouts of America)