Allow me to briefly introduce myself; I had graduated from Staffordshire University with Second Class Upper BSc (Hons) in Computing. Currently, I am working as Head of Contact Centre in AMBANK. I have more than 13 years of working experience in total. Both my studies and working experience helped me to develop my skills and knowledge in customer service, people management, project management and process improvements, etc. I would like to be at the point where I have bottom-line budget responsibility and in charge of customer service / experience strategies and operations in which I can relate myself to people-relations, quality-control, process improvements, and operations responsibilitie...
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