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Organization / Workplace
Orpington, Kent United Kingdom
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Consulting / Advisory
About
The Service Desk Institute (SDI) is the leading professional association for people working in the IT service and support industry. Passionate about helping service desks and service desk professionals realise their full potential, we provide you with the tools you need to help set your company's IT service up for success. Lading the service desk industry to success, SDI sets the best practice standard for service desks and also for IT service professionals upon which the Service Desk Manager (SDM) and the Service Desk Analyst (SDA) qualifications, offered by APMG International, are based.
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Presentations(25)Ìý

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SDC Case Study: NBC Universal, Toby Leaver
SDC Case Study: NBC Universal, Toby LeaverSDC Case Study: NBC Universal, Toby Leaver
SDC Case Study: NBC Universal, Toby Leaver
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Becoming world class, Lyssa Edwards, CGI
Becoming world class, Lyssa Edwards, CGIBecoming world class, Lyssa Edwards, CGI
Becoming world class, Lyssa Edwards, CGI
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Our SDC Story, Stacey Smith, Leo Minter & Joe Powell, Kingfisher IT Services
Our SDC Story, Stacey Smith, Leo Minter & Joe Powell, Kingfisher IT ServicesOur SDC Story, Stacey Smith, Leo Minter & Joe Powell, Kingfisher IT Services
Our SDC Story, Stacey Smith, Leo Minter & Joe Powell, Kingfisher IT Services
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Documents(1)Ìý

SDI Training Calendar 2014
SDI Training Calendar 2014SDI Training Calendar 2014
SDI Training Calendar 2014
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