•Creating customer engagement to motivate customer interest
•Responsible for building and managing a customer database for on-going communications
•Handling and swiftly resolving customer complaints in a professional and effective manner
•Creating and introducing ‘Customer feedback form’ and ‘Mall fact sheet’ with most useful results
•Remarkable ability to ensure proper selection, training, motivation of employees to deliver the highest possible standards of customer service
•Establishing and maintaining excellent relations with tenants
•Managing landmark events like Vogue "Fashion Night Out", Bridal Couture Week, Luxury Shopping Festival and other such events and p...
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