An ITSM consultant of 7 + years鈥� experience with extensive knowledge of ITIL framework, ISO 20000 standard, auditing principles and deep subject matter expertise in designing and implementing ITSM processes, leading certification audits like ISO 9000, 20000, 27001 and driving operational process improvements using lean & six-sigma rigours.
Strong understanding of ITIL processes and their deployment across the organisation.Understanding of tools and their integration required to deploy ITIL aligned service model across the organisation
Designed Service model framework in line with business requirements.Has defined,designed and implemented the complete service management solution cover...
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