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Greater Philadelphia Area United States

Incident Manager - Comcast Cable | ServiceNow Administrator - Cognizant Technology Solutions

Technology / Software / Internet

Experienced Incident Manager with a demonstrated history of working in the telecommunications industry. Skilled in Management, Java, UI, ServiceNow, ITSM. Strong information technology professional with a Master’s Degree focused in Computer Science from Florida State University. • ITIL Foundation certified. • ServiceNow Certified System Administrator. • Experience working with Service Request, Incident, Problem, Change management. • Managed users, groups and roles. • Performed core configuration tasks including UI Policies, UI Actions, Business rules and Client scripts. • Managed data with Tables, the CMDB, Import Sets, and Update Sets. • Created Workflow activities for approvals. I...