Experienced Incident Manager with a demonstrated history of working in the telecommunications industry. Skilled in Management, Java, UI, ServiceNow, ITSM. Strong information technology professional with a Master鈥檚 Degree focused in Computer Science from Florida State University.
鈥� ITIL Foundation certified.
鈥� ServiceNow Certified System Administrator.
鈥� Experience working with Service Request, Incident, Problem, Change management.
鈥� Managed users, groups and roles.
鈥� Performed core configuration tasks including UI Policies, UI Actions, Business rules and Client scripts.
鈥� Managed data with Tables, the CMDB, Import Sets, and Update Sets.
鈥� Created Workflow activities for approvals. I...
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