Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Engagement Manager
Industry
Technology / Software / Internet
About
CRM & Cloud Strategy
• Partnering with the World’s Most Innovative Company 3 years in a row according to Forbes, delivered 30+ successful Salesforce.com implementations on Sales Cloud, Service Cloud, Force.com and Heroku
• Leveraged best practices and direct industry experience to design scale-able Contact Center strategies with Computer Telephony Integrations (CTI), Salesforce.com Service Cloud Console and Visual Flow for Call handling.
• Specialist in complex Oracle and other ERP cloud integrations: JD Edwards, PeopleSoft and AS400. Hands-on experience with ETL and Middleware applications such as Data Loader and Jitterbit, migrating up to 10 million records of data between s...
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