![368 Bronx Park Ave Apt#2
Bronx, NY 10460
(646) 519-0730
Shandellramage@yahoo.com
Objective: To obtain a challenging position that enables me to utilize my interpersonal, management,
leadership and communication skills.
Experience
Store Manager
[2014-Present] [Sports Authority] [Brooklyn, New York]
Merchandising
DevelopingManagersaswell asassociates, Planning
Recruiting, hiring, training
Promote employees fromwithin
Performance Management
Evaluations
Scheduling
Payroll
ProductManagement
Price changes
Problemsolving
Human Resources
OSHA
Making sure we are Operationally Compliant
Inventory
AlarmTesting](https://image.slidesharecdn.com/ad8c29bd-2951-4d96-a2fb-237add4df4aa-160210172914/85/Shandells-Resume-2015-1-1-320.jpg)
![Receiving
PullinginTrucks
Maintainingthe appearance of the store
Weekly managementmeetings tosetexpectations
Making sure everyone adheres tothe company culture andguidelines
Store Co Manager
[2012-2014] [Sports Authority], [New York, New York
Merchandising, seasonalchanges
Partnerwiththe Store Manager and provide feedback onstore salesandassociates
Assiststore managerinhiringprocess (terminations aswell)
Service customers, traininganddevelopingstaff members
Making sure the store runs smoothly when store managerisnotpresentoron vacation
Sales Manager
[2009-Present] [The Sports Authority], [New york, New York]
Traininganddevelopingnew associates ( oftendeal withdisciplinary actions)
Handlingcashoffice
Outstandingcustomerservice
Making sure every customerleavesmystore highly satisfiedwiththe service they received
(100% customersatisfaction)
Responsible formakingandsurpassingsale goals, CEI( ConsumerExperienceIndex) andECPs
(Extended Coverage Plan)
Recovery andclosingthe store
Making sure every associate hasmetor surpass there sale goal
Drivingcustomerloyalty program
Community Marketing
Making sure policies are outandposted where itsvisible byassociates](https://image.slidesharecdn.com/ad8c29bd-2951-4d96-a2fb-237add4df4aa-160210172914/85/Shandells-Resume-2015-1-2-320.jpg)
![Making sure price changesare done
OrderingSupplies
Helpassociates signupwiththe company benefits program
Making sure returnto Vendors are done
Making sure the POSSystems are workingandknowingwhotocontact if they are having
problems
Lookingoversalesreports( Ty vs. Ly, Whats sellingandwhatsnotsellinginthe store)
Updatingsales, CEI( ConsumerExperience Index) andECP ( Extended Coverage Plan) boards
Role playingandcoachingassociates toimprove theirsellinghabitsandcustomerservice skills
Maintainthe appearance of the store
Very organized
Lead Cashier
[July 2007 - 2009] [The Sports Authority], [New York, New York]
Train new associates
Replenish salesfloor ( Merchandising)
Maintaincash registers
Responsible forselling Ecps( Extended Coverage Plans)
Great customerservice
Clerical Associate
[June 2006- August 2006] [Summer Youth Employment Program], [Bronx, New York]
Fileddocuments
Provided phone assistance
Data entry](https://image.slidesharecdn.com/ad8c29bd-2951-4d96-a2fb-237add4df4aa-160210172914/85/Shandells-Resume-2015-1-3-320.jpg)
![Junior Counselor
[June 2005- August 2005] [Summer Youth Employment Program], [Bronx, New York]
Supervised 15student
Organized andsupervised recreational activities
Conducted PeerMediation sessions
Education
Bronx CoalitionTechnical HighSchool, Bronx, NY
September2004 - June 2008
Received HighSchool Diploma
Received President Award for High Academic Achievement
Skills
Proficient in Microsoft Office, Word, Excel and Windows Vista Home Premium
References are available on request.](https://image.slidesharecdn.com/ad8c29bd-2951-4d96-a2fb-237add4df4aa-160210172914/85/Shandells-Resume-2015-1-4-320.jpg)
Shandells Resume 2015 (1)
- 1. 368 Bronx Park Ave Apt#2 Bronx, NY 10460 (646) 519-0730 Shandellramage@yahoo.com Objective: To obtain a challenging position that enables me to utilize my interpersonal, management, leadership and communication skills. Experience Store Manager [2014-Present] [Sports Authority] [Brooklyn, New York] Merchandising DevelopingManagersaswell asassociates, Planning Recruiting, hiring, training Promote employees fromwithin Performance Management Evaluations Scheduling Payroll ProductManagement Price changes Problemsolving Human Resources OSHA Making sure we are Operationally Compliant Inventory AlarmTesting
- 2. Receiving PullinginTrucks Maintainingthe appearance of the store Weekly managementmeetings tosetexpectations Making sure everyone adheres tothe company culture andguidelines Store Co Manager [2012-2014] [Sports Authority], [New York, New York Merchandising, seasonalchanges Partnerwiththe Store Manager and provide feedback onstore salesandassociates Assiststore managerinhiringprocess (terminations aswell) Service customers, traininganddevelopingstaff members Making sure the store runs smoothly when store managerisnotpresentoron vacation Sales Manager [2009-Present] [The Sports Authority], [New york, New York] Traininganddevelopingnew associates ( oftendeal withdisciplinary actions) Handlingcashoffice Outstandingcustomerservice Making sure every customerleavesmystore highly satisfiedwiththe service they received (100% customersatisfaction) Responsible formakingandsurpassingsale goals, CEI( ConsumerExperienceIndex) andECPs (Extended Coverage Plan) Recovery andclosingthe store Making sure every associate hasmetor surpass there sale goal Drivingcustomerloyalty program Community Marketing Making sure policies are outandposted where itsvisible byassociates
- 3. Making sure price changesare done OrderingSupplies Helpassociates signupwiththe company benefits program Making sure returnto Vendors are done Making sure the POSSystems are workingandknowingwhotocontact if they are having problems Lookingoversalesreports( Ty vs. Ly, Whats sellingandwhatsnotsellinginthe store) Updatingsales, CEI( ConsumerExperience Index) andECP ( Extended Coverage Plan) boards Role playingandcoachingassociates toimprove theirsellinghabitsandcustomerservice skills Maintainthe appearance of the store Very organized Lead Cashier [July 2007 - 2009] [The Sports Authority], [New York, New York] Train new associates Replenish salesfloor ( Merchandising) Maintaincash registers Responsible forselling Ecps( Extended Coverage Plans) Great customerservice Clerical Associate [June 2006- August 2006] [Summer Youth Employment Program], [Bronx, New York] Fileddocuments Provided phone assistance Data entry
- 4. Junior Counselor [June 2005- August 2005] [Summer Youth Employment Program], [Bronx, New York] Supervised 15student Organized andsupervised recreational activities Conducted PeerMediation sessions Education Bronx CoalitionTechnical HighSchool, Bronx, NY September2004 - June 2008 Received HighSchool Diploma Received President Award for High Academic Achievement Skills Proficient in Microsoft Office, Word, Excel and Windows Vista Home Premium References are available on request.