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Dr. Sharon L. Burton is a quality systems management driven, organizational development, learning & change management professor, consultant, speaker, and author. Her publications are located on Amazon.com, as well as researchgate.net, scholar.google.com, evolllution.com, academia.edu, IGI-global publications, and slburton.com.
Contact Dr. Burton at sharon.burton@slburton.com
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business tools for process improvement
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process decision program chart
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customer matrix customer requirements
customer requirements matrix
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