Accomplished Leader with international experience in BPO industry, involving both start up and growth organization. Result oriented, decisive leader with proven success in WFM & Operational excellence.
o 13 years of progressively responsible experience managing a diverse range of functional
business areas, specializing in Operations and WFM
o Core insight into WFM expertise 鈥� dealing with forecasting, staffing/scheduling, MIS and
RTQM with 7 years on field experience
o MS-Office wizard with tremendous exposure to MS-Excel and working on Macros along with
MS-Word / Power-point
o Planning and implementing systems / changes for enhancing the satisf...
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