A proven leader with a strong understanding of customer experience, innovation, and entrepreneurship across industries and channels. Demonstrates a broad experience in influencing human interaction across disciplines and channels for many of the world’s leading enterprises. Reputation for vision-setting, innovation, and leadership. Strong track record for winning new business and maintaining strong client relationships. Understands the critical nuances of different market segments and client organizations, and subsequently structures teams to effectively achieve successful outcomes. Areas of expertise include:
•Service and Experience Design
•Digital Strategy and Design
•Customer Experie...