10+ years of experience in IT service support industry with expertise in application and product support. With key skills of problem investigation, data analysis, process adherence and excellent customer communication explored the world of telecom service operators by knowing and serving their business in person.
Worked on UNIX platform with Oracle-sql and Shell scripting as technical expertise. Hands on Experience in Problem Management, Change Management, Configuration Management, Release Management. In-depth knowledge of end to end call flow for voice/sms/data that includes functionalities - switching, mediation, rating, charging, invoicing and revenue assurance.
Experience in co-ordi...
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