Dedicated customer service manager with over 20 years of customer service and have been recognized by executives and employees for being a role model in banking, retail, and eCommerce service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations by motivating, mentoring, and coaching on a daily basis to provide valuable feedback while promoting professionalism, and developing individual growth plan towards youth and co-workers. I have developed a high degree of professionalism and confidentiality while perusing a M.S. in Human Resource Management and working towards a M.S. in Information S...
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