Department head overseeing Visitor Services, Group Sales and in-gallery interpretive staff for the West Coast鈥檚 largest museum of modern art.
During the museum's closure for a major expansion, leading cross-department team to create a museum-wide service program with the goal that when we reopen all "on-stage" staff will provide consistent best-in-class service, whether they be in visitor services, security, membership, education, public programs, group sales, event rentals, operations, gift shop or food and beverage.
Overseeing configuration and implementation of new CRM/ticketing solution, ensuring improved online and on-site visitor experiences and more efficient service.
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