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CCW Digital Special Report Example

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Customer Management Practice

This report is your guide to discover viable work-from-home solutions. It will examine the benefits of a virtual contact center workforce and how to create a more dynamic, agile contact center now and for the future. Topics in this report includes: Tactics on how to prepare a virtual contact center workforce The nuances of agent engagement and measuring agent performance in a virtual environment How to equip your agents with the right tools and solutions to successfully provide the same level of support and care anywhere 5 takeaways that can guide you to urgently migrate to a remote workforce

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SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 1
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 2
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 3
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 4
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 5
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 6
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 7
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 8
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 9
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 10
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 11
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 12
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 13
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 14
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 15
SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 16 https://www.customercontactweekdigital.com/events- ccwexchangeusa/ https://www.designinnovationglobal.com/events-service-design/

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CCW Digital Special Report Example

  • 1. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 1
  • 2. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 2
  • 3. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 3
  • 4. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 4
  • 5. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 5
  • 6. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 6
  • 7. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 7
  • 8. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 8
  • 9. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 9
  • 10. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 10
  • 11. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 11
  • 12. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 12
  • 13. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 13
  • 14. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 14
  • 15. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 15
  • 16. SPECIAL REPORT: THE VIRTUAL CONTACT CENTER WORKSPACE CCW DIGITAL | WWW.CUSTOMERCONTACTWEEKDIGITAL.COM | 16 https://www.customercontactweekdigital.com/events- ccwexchangeusa/ https://www.designinnovationglobal.com/events-service-design/