Experienced CRM Manager, with deep expertise and know how in managing Customer Service Operations, from the project vision to the implementation and growth, for some of the most important national and international companies.
My goal is to successful ensure the balance between the satisfaction of customers鈥� needs, providing a quality customer experience, and company revenue/costs target. My aim is to provide excellent customer service and to promote this idea throughout the company organization.
I鈥檓 strongly focused on process optimization, cost reduction, customer experience management and revenue goals.
In the last two years I had the great opportunity to be the leader of a strategic p...
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