• Design revenue generating products and enhance existing products to increase customer retention in support of the dealer network. Create project plan and launch map for implementation.
• Interface with all levels of Dealership Management to display benefit, change behavior and complete Service Differentiation implementation for all new product development.
• Collaborate with Home Office, Regions and Daimler Service Differentiation teams to develop the processes, tools and programs needed to support ongoing development of the Parts & Service business.
• Supervise and direct the PM Service team to ensure timely and successful program launches. Foster a team that is empowered an...