IT Service Delivery/Management Expert | Certified ITIL, Excel Expert | MIS Specialist
Industry
Technology / Software / Internet
About
9+ years of experience in IT Process Management, Planning and Enhancement in BFSI domain, 4+ years in ISO-20000 Auditing Currently working as IT Service Delivery Coordinator with First Gulf Bank.
Specialties
1. Process Management, Service Improvements and Reporting - Key skills sets include aligning process plans for various modules within Service Design, Transition & Operation, KPI estimation, Report creation, Process execution, Documentation and Result analysis
2. Creating and devising Corporate Communications for IT Strategy, Familiarity with De-Bono鈥檚 Six Hat system, Mind Mapping, 80/20, ADKAR, Kepner Tregoe & Predictive Analysis
3. IT life-cycle management, IT Processes, Service Man...
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