Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications. Assessing clients requirements and ensuring that these are met. Setting customer service standards. Specifying quality requirements of raw materials. Investigating and setting standards for quality. Ensuring that quality processes comply with standards at both internal and external level. Working with operating staff to establish procedures, standards, systems. Writing management/technical reports and client's charters. Determining training needs. Acting as a catalyst for change and improvement in performance/quality. Directing objectives to maximum target met. Recording, analysing and dis...
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