TQM Myanmar
- 1. Quality Control Management Soe Hein MBA速 CEO SME Business Institute Sales & Marketing Expert Training Member- American Marketing Association soehein@sme.com.mm SMEBi Sales & Marketing Expert Training Member of Association soehein@gmail.com SMEBi
- 3. TQM 香香午近午香近 午堰鍾香 香午香香午近午＝＝堰 近 香＝香 罪梶香 ＝ ＝香午近午近午午＝香 ＝ 香香午近午香近午 香香堰釈過 香午近 ＝ 香香 Therefore, TQM is the art of managing the whole to achieve excellence. 堰午香 近＝香 罪梶 ＝堰＝堰 Quality 香香香午近( 午) 香午 п午香＝香午近午近午＝ ＝ 午午香近午 ＝香＝香メ香午近午釈過 午近午 香午近午 罪梶香香 香午近午 香香香午近午香午 香午近午＝ 3 Total Management
- 4. メ香香 香 午 香香 (午香 香 香 ) Continuous Improvement 堰午香 ＝ ＝近 午香 Customer Focus 香 メ香近 Process Management 香 香 罪午午香 ＝ 堰午 香 Employee Training & Empowerment 堰午香 ＝堰＝堰 近＝香 罪梶 過 香 堰午 香 ( 近 香香堰午 香 ) 近 罪 香午 香香 香 香 ( 近 香香堰午 香 ) 堰午香 ＝ 香香堰午香 香午 香午 香 (＝堰＝堰 香午 香香香 香 ) Reduce rework activities (Cost reduction) Shorter development cycle (Cost reduction) Increased customer satisfaction (Quality improvement) 堰午香 ＝堰＝堰 近＝香 罪梶 堰午香 午 Pillars of TQM 4
- 5. Continuous Improvement (through measurement and analysis) Customer Focus Process Management Employee Training & Empowerment T. Q. M. Reduce rework activities (Cost reduction) Shorter development cycle (Cost reduction) Increased customer satisfaction (Quality improvement) Pillars of TQM 5
- 6. 堰午香 ＝堰＝堰 近＝香 罪梶 堰＝ 近 香 TQM 7 basic Concepts 1. ＝香 罪梶香 ＝過＝香 ＝香香 午＝香堰 堰＝ 香 香＝堰堰＝堰 ＝＝メ香 香香堰午 香 Management commitment to TQM principles and methods & long term Quality plans for the Organization 2. 堰午香 ＝ 香 ＝近午香 (香 香香 午罪午午香 香香香 香) Focus on customers internal & external 3. 香 堰香午香午香 香 ＝堰＝堰 香 罪梶香 香 Quality at all levels of the work force. 6Total Quality Management
- 7. 堰午香 ＝堰＝堰 近＝香 罪梶 堰＝ 近 香 TQM 7 basic Concepts 4. 香香香 堰午 ＝堰＝堰 メ香香香 午 香香香堰午 香 Continuous improvement of the production/business process 5. 香 過堰午午 香 ＝ 香 香 衣 香 Treating suppliers as partners 6. 香 メ香 香 堰午香香 ＝堰＝堰 香香堰午香香 香 Establish performance measures for the processes. 7. ＝香 香 香香 香 香 近 香 Management by fact by numbers by data Balanced scoreboard (financial, customer, process, learning)
- 8. 堰午香 ＝香香堰午香 過香 近 堰午香 ＝ 香 ＝香 香香 ＝午香 香 午 香香 ＝鍾香 香香 香堰午 ＝堰午堰 罪梶 Customer Satisfaction Organizational Diagram
- 9. TQM Vs ISO SYSTEM (1) ISO 9000 TQM 堰午香 ＝堰 堰＝ 香 堰午香 ＝堰 堰＝ ＝ 午＝ 香 罪午午香 堰 香 香 香 ＝近午香 堰＝ 堰＝ ＝香 香香 香 午罪午午香 香 ＝近午香 香香 堰午香 午＝ 香香 堰午香 午＝
- 10. TQM Vs ISO SYSTEM (1) ISO 9000 TQM NOT NECESSARILY CUSTOMER FOCUSED DEFINITELY CUSTOMER FOCUSED TECHNICAL SYSTEM & PROCEDURES FOCUSED PHILOSPHY, CONCEPTS, TOOLS &TECHNIQUES FOCUSED EMPLOYEE INVOLVEMENT NOT NECESSARY EMPLOYEE INVOLVEMENT NECESSARY
- 11. RELATIONSHIP B/W TQM & ISO MANAGING(STRATEGY, LEAQDERSHIP, COMMITMENT ISO 9000 PEOPLE ATTITUDE BEHAVIOR INVOLVEMENT EMPOWERMENT 香近午香近午近 午 ＝近
- 12. 香堰午＝堰＝堰 メ香 堰午午香 香 メ香 ＝香堰午 香堰午堰午堰午香 ＝ 香 罪午午午過 近午鍾香＝堰 罪午午午 香堰午 香 午罪午午午過 香香衣 堰午香 香香堰午堰午 堰午香 堰午 香 堰午香香 堰 堰午 過 ＝香香 堰午香 ＝＝香香堰午香 香鍾香堰午香午過 香堰香 香香 過香堰堰香香堰午堰午 堰午 堰＝過 香堰午香 過 香 午罪午午午 堰午午香堰午香 香堰午堰午 堰午香堰＝過 香 午罪午午午 堰午午香堰午香 メ香香堰午香 過 堰午香近 罪午午午 近午 堰＝堰香 堰午香 過 9-12
- 13. A wise person is full of QUESTIONS ! (香 午近午 午近午香午近午近 香香午午 ) A dull person is full of ANSWERS ! (メ 香午近 午 ＝ 近 香香午午 ) soehein@gmail.com SMEBi
- 14. Soe Hein MBA速 CEO SME Business Institute Vice President - MESI Professional Member of American Marketing Association soehein@gmail.com soehein@sme.com.mm 09 26000 9299 # 422, Thein Phyu Road, Mingalar Taung Nyunt Tsp. Yangon www.sme.com.mm soehein@gmail.com SMEBi SMEBi速 Sales & Marketing Expert Training