Communication
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Communication involves conveying a message from a sender to a recipient through various means. There are two main types of communication: one-way communication which flows from the sender to the receiver, and two-way communication which allows feedback from the receiver to the sender. Effective communication is important for management-employee relations and coordination within organizations, but can be hindered by various personal, physical, and semantic barriers that lead to miscommunication and misunderstanding. Non-verbal cues also account for a large portion of communication and must be considered.
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The document outlines the definition and importance of communication, emphasizing the roles of sender and receiver in the process of exchanging information. It identifies various barriers to effective communication, including personal and organizational factors, and suggests strategies to overcome these obstacles. Additionally, it discusses the significance of listening, the nuances of body language, and the essential elements of giving and receiving feedback for effective communication.Lecture 1 ( Business English )
Lecture 1 ( Business English )Tayyaba Manzoor
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This lecture discusses effective communication in business. It defines communication and notes that it is a two-way process of exchanging information. Business communication facilitates both internal and external business dealings. Effective communication achieves the desired results and influences others as intended. The key components of communication are context, sender, message, medium, receiver, and feedback. Non-verbal cues like appearance, facial expressions, eye contact and body language convey important messages. Factors like voice, time, space, silence, smell and touch also impact communication effectiveness.Communication: It's Definition, Process, Verbal & Non-Verbal Communication a...
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The document discusses the concept of communication, defining it as a process of exchanging information through symbols and signs. It highlights various types of communication, specifically verbal and non-verbal, detailing the communication process, barriers to effective communication, and the significance of strong verbal skills. Additionally, it identifies common barriers that obstruct communication, including physical, psychological, and listening challenges.Communication for all
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Communication is the transfer of information from one person to another through various verbal and nonverbal means. It is a two-way process of exchanging ideas or messages and can be conveyed orally, in writing, or through other visual means. Effective communication occurs when the intended message is clearly understood by the receiver. Some key aspects of communication discussed in the document include the communication process, barriers to communication, and different forms and purposes of communication in business contexts.Soft skills
Soft skillsSocial Development Club
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This document outlines essential soft skills for students to develop, focusing on communication, non-verbal skills, listening, and interaction at the workplace. It details the communication process, including elements like encoding, channels, feedback, and the impact of noise and barriers. Additionally, it emphasizes the importance of active listening and non-verbal communication, highlighting their roles in effective interpersonal relationships and teamwork.Ad
Communication
- 2. What is communication : - Communication is the activity of conveying information. Communication has been derived from the Latin word "communis", meaning to share. Communication requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space.
- 3. COMMUNICATION TYPES : Communication are of two types . They are - One way communication Two way communication. One way communication : Sometimes communication is a simple one way process that occurs between an information Centre & information receiver; within a given context ( It is sited in the figure given below )
- 4. Two way communication: The information required receiver, he / she also gives a reaction communication or feedback from the information receiver regarding the information sent . INFORMATION INFORMATION RECEIVER FEEDBACK INFORMATION SENDER
- 5. Effective communication is an integral part in terms of management employee relation. Effective communication is the effective tool of sharing information between management & employee. Effective communication is also supervision. Effective communication is also essential to good co-ordinations among the different spheres of the company or any institution. Effective communication releases a emotional tension of the workers. Effective communication increases ideas & suggestions from sub-ordinates for an improvement in the product & work condition .
- 6. 1. CLEARLY. 2. COHERENTLY. 3. CORRECTLY. 4. CONCISELY. 5. CRISPLY. 6. CREDIBLY. 7. CONVINCINGLY. 8. CONCLUSIVELY. 9. COMPLETELY. 10.CONTEMPORARY/CLASSIC.
- 7. Effective communication is often distorted by shorten barriers. In a interaction three kinds of barriers- personal, physical & schematic- can be identified.
- 8. Traditionally it has been found that most breakdown in communication takes place due to one of the three following causes: The deficiency of the sender . The lack of responsibility of the listener. Inappropriate means of communication.
- 9. Communication barriers often result in miscommunication, misunderstanding, not favorable attitude , conflicts etc. These barrier seriously affect the effectiveness and efficiency of communication. Communication is effective when the intended or sent message is the same as the interpreted or receiving message . In case of working in different organisations . Such communication barriers can cause disaster. In case of individual or in case of team work such communication barriers may lead to costly results.
- 10. Personal barrier: Prejudice & bias distort independent thinking should develop a rational stance. Physical barrier: Stammering , weak voice , mannerisms & physical debility could affect voice & expression. Symantic barriers: Words can convey different meaning in different context badly chosen words & phrases , careless omissions , lack of coherence , poor organization of ideas, expression & inadequate vocabulary load to a lack clarity & impair communication effectiveness..
- 11. Effective communication requires empathy, credibility, clarity, precision, accurate perception and road listening skills among many other features:- CREDIBILITY. ACCURATE PERCEPTION. EMPATHY:- Empathy means putting oneself in an other person place. It is particularly important in two stages of communication process: Acceptance. Action.
- 12. Public speaking is an important mode of communication. It is not a simple task because many find it difficult to express themselves before an audience. Methods of Public speaking: There are four fundamental ways for presenting speech: Reading from manuscript. Speaking from memory. Speaking in an important manner. Speaking extreme paraneously.
- 13. Non-verbal communication consists of all the messages other than words that are used in communication. INTONATION Intonation is the way that the senders pitch of voice rises and falls when speaking. BODY POSTURE Body posture is the bearing or the position of the speakers body. BODY GESTURE A body gesture is a movement made with a limb, especially the hands, to express, confirm, emphasize or back up the speakers attitude or intention. FACIAL EXPRESSION Facial expressions are dynamic features which communicate the speakers attitude, emotions, intentions, and so on.
- 14. Non-verbal communication differs from verbal communication in several ways. Some of differences are: Verbal communication is typically conscious, where as non-verbal communication is more automatic and unconscious. Non-verbal signals are sent usually involuntarily and received consciously. Non-verbal communication is less rule bound than verbal communication. Non-verbal communication is less structured(less organized) which make it more difficult to study.
- 15. Non-verbal communication creates more impact than verbal communication. Researches have determined that the total impact of a message on a receiver is based on: 07% words used. 38% on how words are said. 55% on non verbal communication. Non verbal communication has a great advantages and thereby people consider if reliable..
- 16. There are several distinct forms of non verbal communication. It includes: Sound Light(vision) Touch space Gaze/ eye contact Time Smell Body language and posture Colour Communication through objects and concepts Silence etc.