An established leader in the IT/ITES industry with more than 13 years of diversified experience in Operations and Quality domains.
Impressively delivered roles in operations, service quality, operation excellence, process improvement, service delivery , Transition , Business Development,Project Management,presales and post sales support.
Managed huge teams with customer focus and process improvement.
Expertise:
Focus on Transformation and Innovation
Reengineering of business process
Lean Focused and Six Sigma project delivery
Managing Cross functional Teams and groups
Managing End to End offshore/nearshore business delivery
Domain expertise - BFSI, Telecom, e-Retail, Technical Support...
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