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- 1. SREENIVASA KALMANJE ACHARYA Bangalore  (080) 42027807  (+91) 97319 66497 acharyashri@gmail.com Finance professional Seeking senior (middle) level assignments in Service Delivery Management/ FP& A/Indirect Taxation/ Transition Management/ R2R process in Banking / Financial Services / BPO sector, preferably in Bangalore. 19 years’ experience out of which 12 years in MNC corporates EXECUTIVE PROFILE  Finance professional having in depth experience in all aspects of shared services. Solid experience of 12 years in Financial services, Manufacturing and Banking industry gained by working with MNC & banking industry  Highly developed communication and team building skills along with strategic thinking and problem solving skills which with my positive attitude and proactive results driven initiatives, have helped me deliver positive change, increase team efficiency resulting in increased revenue and profitability.  Have risen to Service delivery team leader as I could quickly identify problems and opportunities and develop multiple solutions. Identify bottlenecks and road blocks impeding the effectiveness of the team, deliver team performance, high standard of output and utilizes resources effectively. Formulation of business strategy and executing them with passion, collaborating with other teams for shared goals and customer focus are the main key factors for my success in earlier assignments. Extensive experience and exposure to the following competencies: Hard Skills Soft Skills ▪ FinancialAccounting ,FP&A& RecordtoReport process ▪Team Leadership ▪SpecializationinLawof Contracts ▪ ImprovingHumanPerformance ▪ Direction,Re-engineeringofMission&Focus ▪ Performancemeasurementandevaluation ▪ ServiceDelivery Management ▪ IndirectTaxation ▪ ProjectManagement&Implementation ▪ KnowledgeManagement CAREER SYNOPSIS ANZ l Bank Financial Group -AUSTRALIA AND NEWZELAND BANKING GROUP LIMITED, Bangalore – February 2009- Present ( 7 .6 years ) Rose from my initial position of Associate Manager to being the Service Delivery Lead ANZ Bank Financial Group is a MNC with 170 years of history and employs 45,000 people worldwide. My roles have been within the Shared Services area which supports all the ANZ group brands - ANZ, Eftpos, UDC, ING, Direct Broking and Bonus Bonds. My responsibility was committed to building lasting partnerships with our customers, shareholders and communities in Australia and New Zealand and provide a range of banking, financial products and services to more than 5.7 million retail customers. Major achievements: Had been to Australia for the period of two months for transition of AP, Payroll and GL reconciliations was able to handle it to the expected level.  Smooth go live of the process transitioned from Australia.  Zero tolerance level in Meeting the SLA. Continuous process improvement to increase the operational efficiency.  Process is well stabilized and desk procedures are documented for effective backup training.
- 2. People Management Activities:  Conducted root cause analysis of performance gaps and designed learning interventions to improve performance.  Provided financial training that resulted in measurably more effective employee performance resulting in: reduction in errors, decreased turn backs, more accurate forecasting, and higher quality estimating.  Yearly Appraisals of the team.  Coordinating with the Team Leads for the smooth flow of operations.  Hiring of candidates for the process.  Allocation of budgets and salary increase to the team members.  Coordinating with Project Manager to bring in more work for the team. Positions Held Service Delivery Manager August 2014 - till date Role Purpose: Global Finance Delivery To provide proactive leadership and management expertise to ensure the quality of Vendor delivery for contracted services within the Off-Shore Hub. Current Responsibilities:  Ensure service delivery is reflective of the Vendor contracted Performance, Costs, and SLA. Pro -actively escalating concerns or risks when necessary .Review existing SLA and cost/resource forecasts to ensure service delivery is optimised and drives behaviour to deliver contracted efficiencies  Implement successful process improvement based on accurate causal analysis to drive the se rvice agenda  Facilitate improved customer services by actively managing Vendor delivery issues and escalating concerns and solutions to the Finance Hub Lead. Provide leadership and expertise across delivery teams to ensure internal customer satisfaction with Delivery centre services  Manage customer perceptions of service centre delivery, and ensure alignment between perception and actual performance. Develop and foster a superior working relationship with vendors operational management to optimise future opportunities and outcomes for supporting the managed service  Build and maintain collaborative working relationships with onshore colleagues  Support ongoing Vendor process measurement, enforcement of process improvement driven by the Global Process Ownership function  To ensure SLA’s are in place and monitored by the Vendor and are up to date for all types of services offered and to regularly analyse and interpret performance statistical data.  Reviewing existing SLAs to ensure services to ANZ are optimised and maximised. Work closely with the FPS and Vendor Leadership team and key stakeholders to drive continuous improvement.  Ensure business, regulatory and operational risks are managed and mitigated  Align and adhere to ANZ Group Financial strategy and governance policies, processes and standards and with external regulatory requirements.  Identify financial risks and issues and determine remediation plans. Manager – Enterprise Tax Compliance- Bangalore Operations (Aug’10 to Aug’14)  Administration of GST module in PeopleSoft (PS_ITCDR). Support GST team in preparing the GST BAS for the month. Prepare the BAS data for the month to be paid / recovered from ATO.  In Particular:  Create, maintain and ensure monthly timetable of activity is adhered to, to ensure BAS is prepared on time.  Maintain and update PS_ITCDR system parameters and run system processing as required, to complete BAS within nominated monthly timeframes.  Support GST team, by working with them to resolve processing issues encountered.  Review GST modules as part of GST month end processes.  Ensure GST operational compliance obligations are adhered to, in particular enforce and maintain adherence with Group BAS business rules implemented in PS_ITCDR when preparing the BAS.  Process improvements to build more controls around the GST process thereby reducing any potential financial losses.  Work in partnership with Indirect Tax Team, and the GST team to:  Resolve GST Operational issues;  Manage GST Operational risks; and  Identify GST Operational opportunities associated with improving the end-to-end Group GST BAS.
- 3. MANAGER – GLOBAL RECONCILIATION (FEB’ 09 – JUL’ 10) Managed a Team which is Accountable and responsible for Reconciliation and Governance Functions across Shared Service. Working directly with the Finance, Business Units, People Capital, Tax Team, Accounts Payable team, Vendors and other Key stake holders to make recommendations on operational processed and to ensure no financial losses are incurred. Unisys Global Services India, Bangalore Aug’ 2005-Feb’ 2009 Unisys manages Data Centres, modernize critical applications, and support the end users of some of the largest public and private entities on earth, while keeping everything safe and secure. MANAGER – ACCOUNTING Managed all General Ledger, Fixed Assets activities of United Kingdom region which is one of the major money spinners to Unisys. Accounts Receivable & VAT Returns Reconciliation process for entire Europe region. Achievement Summary:  Joined in as Senior Financial Analyst and got promoted as Team Lead in the first year of joining the organization and subsequently promoted as Manager in the next year.  Represented Unisys Shared Services in Global Shared Services Organizational meet held at Bangalore.  Successfully transitioned UK Treasury Activity Journals – The main activity is handling Cash Flow analysis and ensuring that all the Loan Entries and the Inter Company entries match with the Treasury Cash Flow analysis.  Successfully transitioned the Front end activities of UK region wherein I had to understand the process and take responsibility of approving Reconciliation prepared by the team.  Been part of implementing Centralized VAT Return Project for entire Europe region. Provided necessary input for facilitating PWC development team during designing of Web application - AVR (Automated VAT Return). Siemens BPO Services India Pvt. Ltd., Bangalore Aug’ 04 - Jul’ 05 ACCOUNTS PAYABLE – CUSTOMER RELATIONS Business Process Outsourcing India Pvt. Ltd., Bangalore Feb’ 04 - Jul’ 04 PROCESS ASSOCIATE Sabreesh Finance Limited, Bellary Sep’ 97 – Dec’ 03 MANAGER – FINANCE Responsible for all financial contractual requirements for all programs within a business segment. Additional Experience – CA Article ship (3 years) Aug’ 94 – Aug’97 EDU C A T IO N Bachelor of Commerce, Gulbarga University Secured 7th Rank in the University in the B. Com. Examination PRO FESSIO NA L TRA ININGS 2010 Effective Presentation 2010 Managing Difficult Conversations 2012 Local Leader Experienced 2012 Seven Habits of Highly Effective People 2013 Six Thinking Hats 2014 ANZ Team Leader Development Program 2015 Making Email Work 2015 Mastering the 5 Behaviours of Achievers 2015 Time Management & Eye for Detail 2016 Change Management 2016 Effective Presentation PRO FIC IENC IES & TECHNICAL SKILLS Total Quality Management- Well versed with ERP - PeopleSoft General Ledger, Hyperion, MS Office (PowerPoint & Advanced Excel) and Outlook