I am an engineer with a pedagogical interest; I like to see technology getting efficiently used and understood.
Some examples of what I can help you with:
- End-user, maintenance and installation manuals
- Usability feedback
- Training material/e-learning
- Requirement specifications
- Reviewing technical documentation
Understanding the user is key. What does she need to know and in which situations? What does she already know? In what language should I communicate with her? There are many questions to ask to get to know the users.
You need to understand technology as well. As an engineer I can interview developers and read technical specifications to collect information about the...
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