A dynamic professional with 8+ years of experience in 鈥楽ervice Industry鈥�.
I have an extensive call center management experience for major Telecoms, Banking & Retail.
Possess strong team leadership, motivational, and coaching skills. Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels and quality assurance standards.
Core competencies include:
Building a team that effectively supports client programs, products and services.
鈥� Driving the development of superior customer service and high performance.
鈥� Leading work flow distribution and floor management to ensure service levels are sat...
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