Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Technical Lead, Telephony at Toronto Transit Commission
Industry
Telecom / Mobile
About
* Experienced professional with strong background in contact centre software and telephony integration
* 25 years professional experience includes business systems analysis, engineering research, product development, business applications, architectural design, operational support, system administration.
* 20 years experience in telephony and contact centre technologies such as IVR, CTI, ACD, Web, CRM, quality management, IP Telephony, voice recognition, performance tuning & disaster recovery planning.
* Ability to design, program and trouble shoot in application, system and data communication level.
* Extensive experience in developing and supporting a major Canadian bank’s interactive v...
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