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Stephen Kwan
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Personal Information
Organization / Workplace
San Francisco Bay Area, California United States
Occupation
Lucas Professor of Service Science at San Jose State University
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Presentations
(25)Ìý
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Service Science Research and Service Standards Development
Service Science Research and Service Standards Development
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Measuring Integration Service Quality Gap in A Service System Network
Measuring Integration Service Quality Gap in A Service System Network
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Globalization and Standards: Supply Chain Operations, Strategy and Infrastructure, May 18-19, 2015
Globalization and Standards: Supply Chain Operations, Strategy and Infrastructure, May 18-19, 2015
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US and World Trade in Services - ISSIP Economics Community of Interest - 4/30/15
US and World Trade in Services - ISSIP Economics Community of Interest - 4/30/15
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INFORMS 2014 - The Integration Quality Gap in Service System Networks
INFORMS 2014 - The Integration Quality Gap in Service System Networks
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Using Analogies to Frame a Value Proposition
Using Analogies to Frame a Value Proposition
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Documents
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Service Science Research and Service Standards Development
Service Science Research and Service Standards Development
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Maintaining Consistent Customer Experience in Service System Networks
Maintaining Consistent Customer Experience in Service System Networks
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Kwan US Trade in Services
Kwan US Trade in Services
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Kwan SJSU IES Russian Group 10/26/2011
Kwan SJSU IES Russian Group 10/26/2011
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Kwan & Muller-Gorchs 2011, Constructing Effective Value Propositions for Stakeholders in Service System Networks
Kwan & Muller-Gorchs 2011, Constructing Effective Value Propositions for Stakeholders in Service System Networks
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