ITIL庐 Foundation certified in IT Service Management - 2011 edition & PRINCE2庐 Registered Practitioner
An effective leader with strong communication, people management, relationship management and coordination skills. Decisive, results-oriented, 13+ years of experience in BPO, IT Operations Management & Project Management roles having Advanced Excel and effective Presentations skills.
Managing complex business challenges and making high-stakes decision within fast-paced, high-pressure environments using experience-backed judgment, innovation, strong work ethic, and irreproachable integrity.
Key responsibilities include-
Managing day-to-day operations including Pro-active Incident Monit.
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