Highly experience with core competencies in the fields of Operations, Quality and Customer Services.
Intensive Customer Service management experience end-to-end from set-up to processes, technology, people training ,coaching and management.
Strong background in call center operations with track record in exceeding performance goals, achieving objectives and improving customer service offerings through detail-oriented approach.
Works outside the box, focused on creative solutions to meet and exceed customer expectations and developing team members to become high performance teams through coaching, KPI/service levels best practices, team leadership, mentor ship and development
Possess...
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