1. Manage and improve the operational processes and policies to provide better support to internal / external health insurance customers.
2. Close interaction with underwriting and central operations team to expedite policy issuance, medicals etc.
3. Responsible for facilitating timely issuance of health insurance policy within the prescribed TAT.
4. Facilitate smooth functioning of health insurance processes and seamless service delivery through close monitoring and interaction with TPA and relevant departments with in the company for smooth claims service and customer care.
5. To provide high quality customer service through predefined process & proactive involvement in interacting wi...
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