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SERVICE & MANAGEMENT QUALITIES IN HOTEL

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Abu Talha Nisar
Abu Talha Nisar

Good services, management skills, and leadership qualities are essential for success in the hospitality industry. Management skills such as planning, executing, controlling, and evaluating strategies help serve customers better and adapt to difficult situations. Leadership qualities are important for effectively managing human resources and maximizing their performance. Developing trust, sharing a clear vision, coaching employees, making accountable decisions, and maintaining control are key aspects of leadership.

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SERVICES, MANAGEMENT SKILLS & LEADERSHIP QUALITIES SMLPRESENTATION
The hospitality industry is all about good services provided to the customers, the quality of services we offer gives us the edge on our competitors.
Good management skills help us in planning, executing, controlling and evaluating our defined strategy and objectives. Effective management skills will facilitate us in serving our customers better & improvising in any difficult situation that may arise.
Leadership qualities assist in managing the human resource effectively and getting the best out of them.
SYED M.ABBAS SIDRA INTEKHAB WAHAJ ALI SHAH (SHAH JEE) ABU TALHA NISAR WAQAS AHMED
Service is a series of activities designed to enhance the level of customer satisfaction. A good service provides an experience that meets customer expectations.
English Service French Service American / pre-plated Service Russian Service Guerdon Service Snack Bar Service
This service is also known as family service . The food is brought on platters by the waiters and presented to the host (head of the family). The host then portions the food onto individual plates
French service is a type of fine dining. It is also called cart service. The food is brought from the kitchen in dishes, the plates are kept near the dish and guests help themselves .
American service is also known as plate service. This service involves the food being pre-plated in the kitchen. Servers deliver the prepared plates to guests.
It is also called Platter Service. The food is pre-arranged in the platters. Russian service usually done when there are plenty of guests to be served.
A great training manager is confident, flexible and knows how to deliver results. The leadership skills gained from studying Advanced Management can also benefit small to medium-sized business owners.
Effective communication to strategic planningwill help you successfully operate and grow your business. 金 The need for training and development is determined by the employees performance deficiency, computed as follows: Training and development needs = Standard performance Actual performance Inputs in Training and Development Any training and development programmers must contain inputs which enable the participants to gain skills, learn theoretical concepts and help acquire vision to look into the distant
1) Skills Training 2) Education 3) Development 4) Ethics 5) Attitudinal Changes 6) Decision making and problem solving skills
1. Develop trust and credibility 2. Share the vision with clarity 3. Be there to help them succeed - coaching, mentoring, communicating, and listening. 4. Make the decisions and be held accountable. 5. Keep it all under control and headed in the right direction.
When people trust you, they will be more inclined to follow you. If they follow you, and you have all the pieces of the puzzle in place as described throughout this course, you will succeed. TRUST, is a bunch of HONESTY INTEGRITY FAIRNESS COMPASSION
Leaders need to share the vision of what they want their department to achieve. A way to see THE DREAM COME TRUE is by charting successes, as well as failures. The employees always know where they stand, they will know what part they played in achieving the vision.
Coaching: Try and help them improve their skills to do the job better & give good advice(be honesty). Mentoring: Help them and also guide them for a better chance of promotion, and have them learn about other aspects and functions of the business. Communicating. Clearly share your visions and goals, encourage individuals and groups, praise(magical words) when praise is due, and take the time for one-on-one meetings. Listening. Let them share ideas, concerns, and know you are approachable and caring.
With the skills developed throughout this course, you will mostly make the right decisions and guide your department into the right direction. Talk to subject experts if needed. Dont make a decision too quickly unless necessary. Think about the cost-benefit for both short-term and long-term. Once a decision is made, do not be wishy- washy or unsure about yourself.
The objective of every leader should come with the mindset of striving for mission accomplished. You, as leader and manager, need to focus on whats most important related to the vision and goals of the organization. A sense of community within the team, with a common goal, is key. If you waver and change your mind and direction continually, you will lose trust. Consistency is key to maintaining control and keep things going in the right direction.
SUCCESS MANAGEMENT SKILL Good SERVICES LEADERSHIP
SERVICE & MANAGEMENT QUALITIES IN HOTEL
SERVICE & MANAGEMENT QUALITIES IN HOTEL
SERVICE & MANAGEMENT QUALITIES IN HOTEL
SYED M.ABBAS SIDRA INTEKHAB WAHAJ ALI SHAH (SHAH JEE) ABU TALHA NISAR WAQAS AHMED
SERVICE & MANAGEMENT QUALITIES IN HOTEL

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SERVICE & MANAGEMENT QUALITIES IN HOTEL

  • 1. SERVICES, MANAGEMENT SKILLS & LEADERSHIP QUALITIES SMLPRESENTATION
  • 2. The hospitality industry is all about good services provided to the customers, the quality of services we offer gives us the edge on our competitors.
  • 3. Good management skills help us in planning, executing, controlling and evaluating our defined strategy and objectives. Effective management skills will facilitate us in serving our customers better & improvising in any difficult situation that may arise.
  • 4. Leadership qualities assist in managing the human resource effectively and getting the best out of them.
  • 5. SYED M.ABBAS SIDRA INTEKHAB WAHAJ ALI SHAH (SHAH JEE) ABU TALHA NISAR WAQAS AHMED
  • 6. Service is a series of activities designed to enhance the level of customer satisfaction. A good service provides an experience that meets customer expectations.
  • 7. English Service French Service American / pre-plated Service Russian Service Guerdon Service Snack Bar Service
  • 8. This service is also known as family service . The food is brought on platters by the waiters and presented to the host (head of the family). The host then portions the food onto individual plates
  • 9. French service is a type of fine dining. It is also called cart service. The food is brought from the kitchen in dishes, the plates are kept near the dish and guests help themselves .
  • 10. American service is also known as plate service. This service involves the food being pre-plated in the kitchen. Servers deliver the prepared plates to guests.
  • 11. It is also called Platter Service. The food is pre-arranged in the platters. Russian service usually done when there are plenty of guests to be served.
  • 12. A great training manager is confident, flexible and knows how to deliver results. The leadership skills gained from studying Advanced Management can also benefit small to medium-sized business owners.
  • 13. Effective communication to strategic planningwill help you successfully operate and grow your business. 金 The need for training and development is determined by the employees performance deficiency, computed as follows: Training and development needs = Standard performance Actual performance Inputs in Training and Development Any training and development programmers must contain inputs which enable the participants to gain skills, learn theoretical concepts and help acquire vision to look into the distant
  • 14. 1) Skills Training 2) Education 3) Development 4) Ethics 5) Attitudinal Changes 6) Decision making and problem solving skills
  • 15. 1. Develop trust and credibility 2. Share the vision with clarity 3. Be there to help them succeed - coaching, mentoring, communicating, and listening. 4. Make the decisions and be held accountable. 5. Keep it all under control and headed in the right direction.
  • 16. When people trust you, they will be more inclined to follow you. If they follow you, and you have all the pieces of the puzzle in place as described throughout this course, you will succeed. TRUST, is a bunch of HONESTY INTEGRITY FAIRNESS COMPASSION
  • 17. Leaders need to share the vision of what they want their department to achieve. A way to see THE DREAM COME TRUE is by charting successes, as well as failures. The employees always know where they stand, they will know what part they played in achieving the vision.
  • 18. Coaching: Try and help them improve their skills to do the job better & give good advice(be honesty). Mentoring: Help them and also guide them for a better chance of promotion, and have them learn about other aspects and functions of the business. Communicating. Clearly share your visions and goals, encourage individuals and groups, praise(magical words) when praise is due, and take the time for one-on-one meetings. Listening. Let them share ideas, concerns, and know you are approachable and caring.
  • 19. With the skills developed throughout this course, you will mostly make the right decisions and guide your department into the right direction. Talk to subject experts if needed. Dont make a decision too quickly unless necessary. Think about the cost-benefit for both short-term and long-term. Once a decision is made, do not be wishy- washy or unsure about yourself.
  • 20. The objective of every leader should come with the mindset of striving for mission accomplished. You, as leader and manager, need to focus on whats most important related to the vision and goals of the organization. A sense of community within the team, with a common goal, is key. If you waver and change your mind and direction continually, you will lose trust. Consistency is key to maintaining control and keep things going in the right direction.
  • 25. SYED M.ABBAS SIDRA INTEKHAB WAHAJ ALI SHAH (SHAH JEE) ABU TALHA NISAR WAQAS AHMED