A specialist Learning & Organisational Development professional with 15 years experience across diverse sectors including telecommunications, retail, hospitality, local government and non profit. Demonstrated ability to develop and implement effective strategies that lead positive cultural change and enhance performance. Able to provide critical support to management regarding needs analysis, performance management, cultural change, communication systems, and learning & development frameworks. An organised, articulate and results-oriented individual who loves challenges and working on the big picture. Personal goal is to "make a difference where it counts".