- A seasoned analytics and customer value management professional with experiences from multiple markets
-Wide span of experience in:
• Analytics strategy and roadmap development and implementation
• CLM and targeted campaign management (e.g. contextual marketing, NBO, batch, event, online)
• Campaign management platform installation projects in multiple business operations
• Customer experience, ROI improvements through development of use cases and application of telco & digital domain big data
• Analytics maturity assessment for building capability development roadmaps, target setting and follow up mechanisms for different business units