IT Demand Management, IT Service Management, IT Project Management, Team Leadership, IT Governance, Agile Practices, Lean IT, Service Oriented Architectures, Enterprise Applications, Master Data Management, SaaS (Software as a Service), Cloud Computing, Microsoft Technologies, Business Intelligence, Web Content Management Systems, Closed-loop Marketing, Call Center Technologies, CRM, Pharma Business, Usability and User Experience, Budget Planning and Forecasting, Organization Management, Human Resource Management, Accounting and Finance, Marketing Strategy, Situational Leadership.