Responsible for the technical strategic design, implementation, and operational management of the IT Service Desk and NOC Operations.
Provide technical oversight to the vended services covering IT Service Desk, Data Centre and Monitoring.
Working with internal customer groups to ensure service levels are being met.
Manage both full time and contract labor to adequately design solutions and appropriate policies and procedures to ITIL v3 standards.
Develop and manage availability and capacity ITIL frameworks and ensure all technical and business services are compliant
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