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TimothiusThaslim

Timothius Thaslim

Personal Information
Organization / Workplace
Greater Jakarta Area, Indonesia Indonesia
Occupation
IT Service Operation Manager
Industry
Medical / Health Care / Pharmaceuticals
About
Provide management and technical support to Corporate users and 27 Branches in order to meet Service Level Agreements (SLA), also monitor SLA performance against defined target. Perform root-cause analysis and preventive measures for repeated escalations, Analyze issues for missed targets and implement corrective actions, Solve escalations due to resource problems (disciplinary and soft-skills issues). Specialties: ITIL concept, IT Service Operation, IT Service Delivery, IT Service Desk, IT Helpdesk, Incident Mgmt, Problem Mgmt, Service Level Mgmt, Asset Mgmt Ad
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