Customer Experience, Process Engineering & Quality Executive
About
Nineteen years of process design and improvement experience, including development and implementation of various Voice of the Client programs, product development, quality assurance, and metric design and implementation. Industry experience includes healthcare, automotive, and financial services both nationally and internationally. Positions progressing in leadership responsibilities including Corporate Compliance Officer for CitiCapital responsible for EMEA risk management, continuity of business, and adherence to international regulatory requirements.
Professional achievements include:
- leading and developing people
- meeting and exceeding financial and client satisfaction & reten...
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