Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Customer Care Manager
Industry
Technology / Software / Internet
About
Head of the Enterprise Search Customer Care Program at Google which focuses on Growth and Retention by creating a great Customer Experience and Product Alignment for our Enterprise Search Customers.
Highlights:
• Developed first customer intelligence system allowing us to design programs to meet customer needs.
• Improved renewals 50% within 1 year of program launch.
• Contributed 12% in upgrade and new business opportunities.
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