Head of the Enterprise Search Customer Care Program at Google which focuses on Growth and Retention by creating a great Customer Experience and Product Alignment for our Enterprise Search Customers.
Highlights:
鈥� Developed first customer intelligence system allowing us to design programs to meet customer needs.
鈥� Improved renewals 50% within 1 year of program launch.
鈥� Contributed 12% in upgrade and new business opportunities.
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