After ~10 years in IT Managed Services Operation I moved in the Engagement Practice support.
Today scope is configure Managed Service solutions for potential customers or add-on sales for the Ericsson Global Centers (GSC).
Main stakeholders:
. Engagement Practice Directors - Local & Global
. Key Account Manager/ Customer Solution Responsible, Account Managers and Contract Fulfillment Responsible.
. End customers.
Activities:
- Support the Ericsson business development.
- Analyse customer necessities & define offerings, review MS market scenarios and support the customer go to market strategy.
- Support pre-sales & sales engagements (Local/Global).
- Support up-selling & add-on sales op...