際際滷

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Personal Information
Organization / Workplace
Burlington, Ontario Canada
Occupation
Vice President Professional Services
Industry
Technology / Software / Internet
About
Troy DuMoulin is an experienced Executive Consultant with a solid and rich background in business process re-engineering. Troy holds the Management Certificate in ITIL and has extensive experience in leading Service Management programs with a regional and global scope. His main focus at Pink Elephant is to deliver strategic and tactical level consulting services to clients based upon a demonstrated knowledge of organizational transformation issues. Troy is a frequent speaker at ITSM events and is a contributing Author for the ITIL Planning to Implement IT Service Management Book. He also works with ISACA on COBIT v4 development.

Presentations(1)油

Cultural readiness for itsm v3
Cultural readiness for itsm v3Cultural readiness for itsm v3
Cultural readiness for itsm v3

Documents(3)油

The 7 enablers and constraints of itsm 2011 v1 final
The 7 enablers and constraints of itsm 2011 v1 finalThe 7 enablers and constraints of itsm 2011 v1 final
The 7 enablers and constraints of itsm 2011 v1 final
Planning for and assessing an itsm program
Planning for and assessing an itsm programPlanning for and assessing an itsm program
Planning for and assessing an itsm program
The Art of Building a Process Design Team
The Art of Building a Process Design TeamThe Art of Building a Process Design Team
The Art of Building a Process Design Team