~ Proven ability to navigate uncharted territories, developing strategies and executing plans to improve the customer and employee experience
~ A history of building effective cross functional partnerships at all levels (hourly to executive)
~ A deep understanding of multi-channel (phone, store, online)
Specialties: Multi-Channel, e-Commerce, Contact Center, Retail Operations, Business Development, Business Analytics, Business Case, Consumer Insights, Customer Experience, Strategic Planning, Measurement, Continuous Improvement, Lean Six Sigma, Aligning Leaders Teams, Team and People Management, Project Management, Change Management, Vendor Management
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